VOICE
VOICE
We provision and support a range of Business phone lines, telephone systems, and cloud hosted phone systems for all types of businesses, whatever your size. Single or multi line circuits with all the functions and features delivered with excellent customer service and support to keep your business communicating.
CloudComms PSTN – Our standard phone line service, we manage the line on your behalf and will handle any faults associated with it.
Voice over IP (VOIP & SIP)
CloudTalk – Our Cloud based Voice over IP (VOIP) Telephony & SIP service delivered over Broadband or Fibre. Provides for Multiple Extensions and includes features such as Call Routing, Hold Music, Voicemail (from Handset or Email).
The Key Features of our CloudTalk VOIP Service are:
- Number Porting – Port your existing Phone Number to VOIP and save on monthly Line Rental and cheaper call rates
- Call Routing – Flexible and simple call plans to match all Call Routing requirements
- Hunt Groups – Ring multiple VOIP extensions to make sure the call gets answered
- Call delivery assurance – Allows you to prevent individual extension voicemail activating in an overall call routing plan
- Messaging while routing – Deliver an audio message whilst your caller is waiting for the call to go through
- Time of day routing – Alternative routing plans to match your operational hours
- Voicemail – Available for any extension on your package, with optional PIN security control
- Voicemail to Email – Each extension can have an Email associated with it for missed call alerts and voice message delivery
- Call Forwarding – Extensions can be forwarded to other VOIP extensions, landlines or mobile numbers
- Call Transfer – Attended and Blind transfers
- Music On Hold – Default hold music or the ability to upload your own audio files
- Music Whilst Ringing – Play your own audio message or music as an alternative to a ringing tone
- Caller ID – Inbound and Outbound Caller ID
- Call Waiting – Incoming calls on a second line rather than just a beep indicator
- 3 Way Calling – An ad-hoc mini conference call for 3 parties
- Softphone App on mobiles – Stay connected whilst on the move
ENQUIRE TODAY
If you would like to know more about our services or would like to speak to a member of the team then please fill in the form below
Alternatively give us a call on 0870 740 6563 or email us directly at enquiries@compu-serve.co.uk
WHY COMPUSERVE?
Compuserve Services offer a professional and dedicated support service for your business, providing you with help and guidance for all of your IT requirements.
Partnering with Compuserve Services will let your business grow. Here’s why:
We’ve built up an excellent reputation, basing it on a foundation of delivering an excellent level of technical support and services to our clients nationwide.
Our engineers are accredited and certified to the highest industry and manufacturer’s standards, ensuring your business enjoys our accrued technical expertise.
Our infrastructure is wholly reliable, letting us provide comprehensive remote support, saving your business call-out costs.
We provide national coverage for all of our support and maintenance services. Our support is available seven days a week via our dedicated Help Desk, and is tailored to the requirements of your business.
We can provide direct access to our engineers as your business needs it, at competitive rates.
CLOUDCOVER
Our wrap around Support service that may encompass other elements of cover and extends support further. A schedule is provided defining the level of cover and support provided. Support is mostly carried our remotely, but where necessary Engineers may visit the site location to resolve an issue.
CLOUDBREAK
Hardware Break/Fix maintenance cover. Hardware listed on the schedule is covered in the event of failure. We will diagnose and attempt to rectify any Hardware issues. If the Hardware Item is faulty it will be replaced without further charge for the Hardware or Site Visit.
“The team have been fantastic from start to finish setting up our internal telephone systems, server infrastructure & internet. They are always at hand when we need them most and we have never been so confident in our systems to date. Highly recommended. “